The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
We value our relationship with every customer, so our Professional customer service team is always available to help you. As we are constantly adding new products, all of our staff are fully trained in the latest trends and offerings. Your satisfaction is and will always be our top priority.
We strive to ship all orders as fast as we can with best couriers by AIR to most pin codes. However – as we list & book products which are under Pre-Order/customization the Delivery time can vary.
We do provide International Shipping at a nominal price. Actual International shipping rates will vary depending on weight and dimensions of the package that is sent.
1. Zyna Boutique does not offer any ‘Exchange’ or ‘Returns’ for any of products.
2. All products purchased from our Site can be exchanged within 7 days only if:
• Exchange request is made within the stated time frame/limit.
• The item(s) is faulty, damaged or defective at the time of delivery.
• The received product(s) differed from the original order.
• Only Unused and Unstitched Dress Material can be returned if informed on same day of delivery.
• Anything is missing from the package including price tags, labels, original packing etc.
• On case to case basis Refunds of your order will be done in form of store credit (Zyna Boutique Ltd.) only which will be valid for 6 months which can be used to place a new order.
• Items under any offer , discount or from our “SALE” category cannot be cancelled , exchanged or returned except when we sent you a wrong or a faulty item. (Misprint, Beads or tassels coming out , uneven edges of Dupatta's, difference in shade and lesser fabric will not be considered as faulty or defective. )
• Products – Jewelry , Hair Accessories, Stitched Suits and made to order suits cannot be Cancelled ,exchanged or returned.
• International Order (Shipped out of Canada) Unfortunately – we will not be able to cancel , exchange or return any order which is shipped to outside Canada if it doesn't meet exchange/return criteria and return shipping will be borne by customer.
• Zyna Boutique makes every effort to ensure that product images & descriptions are as accurate as possible. Please note, however, that there might be some minor differences between product images on the website and the actual product. Such variations may come about due to extra embellishments used during shoots which may differ from original products slightly.
• Please bear in mind that colors in pictures may vary slightly from actual item due to the lighting during the photo shoot, your device display settings or printing quality of the catalog and/or inlay cards.
• For All orders, real-time carrier rates will be shown on the checkout page based on your location and the weight of your order.
• All details of Zyna Boutique’s products are given on the website and we make every effort to guarantee that the information provided is accurate most times. Customers are requested to review this information before making an order.
In such cases, claims can only be entertained if they are made within 7 days of the original order date.
Please email pictures of the defective item to [email protected] or call at 780-257-6002 within 12hrs after order delivery in case to raise a dispute.
Zyna Boutique Limited will look at each dispute on an individual basis and will make every effort to be fair to both parties.
Once we receive the item our team will review the damage-once the dispute is settled fairly we will issue a replacement of the same value against the product mentioned in the invoice and send it with the next order made by the customer or refund within 10-12 business days.
1. In case of exchange, customer will be responsible for all shipping, handling costs.
2. Discounted Items cannot be Returned / Exchanged.
3. Unstitched articles once stitched will not be entertained
4. Refunds will be done only through the Original Mode of Payment.
5. Free Shipping is not applicable to Wedding wear or under US $100 orders.
6. The customer will be responsible for all shipping, handling costs (Customs charges etc.)
7. If during delivery, customs duties are applicable, they will be paid in full by the customer.
◆ Please also note that for any International shipments – any custom duties , taxes, etc. applicable in the Customer’s Home country will be borne by the Customer.
Zyna Boutique cannot be held responsible for any delay/cancellation/seizure of goods due to any reasons beyond control of Zyna Boutique.
◆ For domestic shipments – Any entry, duties or any other state taxes during transit will be borne by the Customer.
Zyna Boutique will not be held responsible for any loss or damage of products during transit.
◆ For more information please refer to our Shipping & Returns Policy provided on the Site for further information.
◆ Zyna Boutique will not be held responsible if you make payment in any saving or unofficial or fraudulent bank account through any fraudsters claiming to be from Zyna Boutique.
1. Zyna Boutique Limited does not offer a “refund” or “money-back guarantee” on purchased items.
2. Customers paying via Credit Card or PayPal may cancel the placed order within 2 hours but before receiving the approval/confirmation email.
3. In case of order cancelation (if the order is not shipped), the order amount will not be refunded back however a coupon of the same value will be provided that can be used to purchase from Zyna Boutique within the next 60 days.
4. Zyna Boutique Limited may cancel orders for any reason. Common reasons may include: the item is out of stock, pricing errors or credit card or pay pal payment is declined.